Exercisingvictor
Exercisingvictor
Last Updated: 2026
At exercisingvictor, we are committed to delivering high-quality business cards that meet your expectations. This Return Policy outlines our procedures for handling quality issues and returns.
If you are a consumer purchasing our services online, you may have a right to cancel your contract under the Consumer Contracts Regulations 2013. This generally gives you a 14-day cancellation period starting from the day after you receive your goods. Because our products are custom printed to your specifications, this right may be limited where goods have been personalised, but we will always follow applicable UK consumer protection laws.
To be eligible for a return or reprint, your order must meet the conditions set out in this policy. We may ask you to:
Cards should be returned in their original packaging where possible and kept in a clean, dry condition while we assess your claim.
We stand behind the quality of our business card printing services. If you receive cards with printing defects, errors, or quality issues caused by our production process, we will work with you to resolve the problem through a reprint or refund.
If you believe your business cards have quality issues, please contact us within seven days of receiving your order. To expedite the review process, please provide:
Our quality assurance team will review your claim and respond within two business days.
We will consider returns or reprints for the following reasons:
We cannot accept returns or provide reprints for:
Because our business cards are custom printed to your individual design and specifications, they are generally not returnable where:
Before printing begins, we provide a digital proof for your review and approval. This proof represents how your final cards will appear. By approving the proof, you confirm that all information, colors, layout, and design elements are correct. Any issues visible in the approved proof cannot be grounds for a return or reprint.
If your return claim is approved, we will offer one of the following solutions:
The specific resolution will depend on the nature and severity of the issue.
If we determine that a return is necessary, we will provide a prepaid shipping label for you to send the defective cards back to us. You are not responsible for return shipping costs for quality issues caused by our production process.
Where a return is accepted due to a fault on our side, we will cover reasonable return shipping costs in line with our instructions. If you return goods without our prior agreement or where the goods are not faulty, you may be responsible for the cost of return shipping.
If you wish to exercise a right to cancel (where applicable) or request a return, please contact us using the details below. We will confirm whether your order is eligible and provide instructions on how to return the goods or submit evidence of the issue. Once we have received the returned items or sufficient information, we will assess your claim and confirm the outcome.
Business cards with special finishes, custom shapes, or unique materials may have slightly different quality standards due to the nature of the production process. We will explain any relevant considerations during the order process and proof approval stage.
If a reprint is required, we will process it as quickly as possible, typically within our standard production timeframe. Express options may be available depending on the urgency of your need and our current production schedule.
If a refund is approved, it will be processed within seven business days and credited to your original payment method. Please allow additional time for your financial institution to post the refund to your account.
Because our products are made to order, cancellation may only be possible before production has begun. If you wish to cancel your order, please contact us as soon as possible. Where cancellation is permitted under the Consumer Contracts Regulations 2013 or other UK consumer law, we will confirm any applicable deductions (for example, for work already carried out) before issuing a refund.
Once a refund has been approved, we will confirm the amount and the reason in writing. Refunds will be made using the same payment method you used for the original transaction, unless we agree otherwise. We may withhold a refund until we have received the returned goods or evidence that they have been sent back, in line with UK consumer protection rules.
If your cards are faulty or do not match the description provided, you may have additional rights under the Consumer Rights Act 2015. This can include the right to a repair, replacement, or price reduction. We will always handle such cases in accordance with UK consumer protection law and seek a solution that is fair and reasonable in the circumstances.
Nothing in this Return Policy affects your statutory rights under UK law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If there is any conflict between this policy and your legal rights, your legal rights will take precedence.
If you have questions about this Return Policy or need to report a quality issue with your order, please contact us:
Exercisingvictor
15-19 Nelson Parade, Bedminster
Bristol BS3 4HY, UK
Phone: +44 117 966 5566
Email: clients@exercisingvictor.world